Living resume
Nashville, TN
Since 2002
GAVIN BROOKS
Operator · Builder · Author
Operations management and sales leadership across retail, B2B, events and last-mile delivery, since 2002. AT&T and T-Mobile authorized retail, AT&T Business Fiber and the companies started along the way. Most recently Lot Operations & Events Manager at a leading exotic and luxury dealership. Founder of PaddockGavin and Paddock20, and published author of The Gloss Game™.
Experience
Oct 2025 to Sep 2026
Lot Operations & Events Manager
A Leading Exotic & Luxury Dealership · Lebanon, TN
- Led a team of 3 lot operations coordinators on reconditioning, vendors and transport for a high-volume exotic and luxury lot.
- Architected the reconditioning pipeline (intake, diagnosis, vendor assignment, turn tracking and release), holding a 6-day average reconditioning turn.
- Managed logistics for about 120 vehicle transporters per week, coordinating inbound and outbound exotic inventory, and produced daily social media content.
- Worked with photo, mechanics, vendors, detail and internal teams to align daily priorities and hold quality and turnaround standards.
- Produced the monthly showcase with the live-auction arm, the office team and 25 to 30 outside vendors, growing it on organic social alone (2 posts a week across 7 platforms) and direct-message community management.
- Built and delivered Lot Assistant, a full-stack React/TypeScript and Node/PostgreSQL progressive web app with role-based access that ran daily lot operations end to end.
2023 to Present
Founder
Paddock20 · Nashville, TN
- Technology advisory and managed-services practice working through a technology services distributor: discovery, vendor selection and CFO-ready proposals for businesses buying connectivity, cloud and security services.
- Agentic engineering studio for custom software and workflow automation, scoped and priced in writing after a Fit Call.
2023 to 2024
Regional Business Sales Manager, Business Fiber (Direct Corporate)
AT&T · Southeast US
- Led a 13-person Business Fiber team selling to direct corporate accounts.
- Top Regional Sales Manager in June, August and October 2023.
- Ran this as a second full-time role alongside owning the last-mile delivery company below.
Oct 2022 to Feb 2025
Owner
Last-Mile Delivery Company · Southeast US
- Operated a last-mile delivery station with 40 delivery vans and 100 employees, running seven days a week.
- Built the management team from the ground up: an HR manager, a fleet manager, a dispatcher and an assistant team manager, on ADP payroll.
2021 to Present
Founder & Business Development Lead
PaddockGavin · National
- Produces luxury automotive events, including the Tires & Timepieces™ series in Scottsdale (May and October 2023), connecting luxury, automotive and lifestyle brands with high-net-worth audiences.
- Sponsorship and Agency-of-Record-style partnerships with automotive and luxury retail brands.
- Owns the business development cycle: outbound prospecting to C-level decision-makers, CRM-managed pipeline, consultative pitch, presentation decks, negotiation and retained partnership management.
- Directs digital marketing across SEO, paid media, content and web, including paid social for both Tires & Timepieces™ editions in Scottsdale.
2019 to 2021
Director, Sales & Operations
T-Mobile Authorized Retailer · Southeast Region
- Led 96 stores. Quarterly MVP three times, A-Player Award (2021), Top Market Performer (2019, 2020).
- Built the leadership bench for a 654-store partner network.
2017 to 2018
National Launch Lead, FirstNet
AT&T public safety · National
- Led the national field rollout for FirstNet.
2016 to 2017
Regional Director
Apple / Simply Mac · Multi-State
- Directed 23 Apple-certified locations: store P&L, quota planning and frontline coaching, the same operating model carried into every retail role since.
2002 to 2019
Director, Business Development & Strategy
AT&T Authorized Retailer · National
- Started on a full-commission wireless sales floor in 2002 and built up to network-wide leadership over 17 years: the base every operating role since has run on.
- AT&T National Authorized Retailer of the Year, twice.
- Created the ALIGN™ leadership framework, used by managers across the network.
Ventures & Publications
The Gloss Game™
Published detailing and paint-correction methodology (Amazon Kindle & paperback, Aug 2025). The standard it set for every vehicle on the lot.
Lot Assistant
Full-stack progressive web app built for a leading exotic and luxury dealership: React 18/TypeScript front end, Node/Express/PostgreSQL API, Clerk auth and role-gated workspaces managing the full vehicle lifecycle from check-in through recon, detail and release.
Tires & Timepieces™
Flagship luxury automotive showcase series under PaddockGavin.
Paddock20
Managed services, technology advisory and agentic engineering: custom software and workflow automation.
Core Competencies
Operations Management ConsultingFractional COO / CTOMulti-Unit Retail OperationsBusiness DevelopmentAccount StrategyConsultative SellingSales Process DesignSales LeadershipTechnology AdvisoryMSP OperationsAgency of Record (AOR) SalesC-Level / CMO PartnershipsPipeline & Lead GenerationCRM ManagementVendor Management & SLA EnforcementSOP DevelopmentP&L ManagementSponsorship ActivationEvent ProductionDigital Marketing (SEO / Paid / Content)Team Building & Leadership DevelopmentWorkflow AutomationAgentic AI SystemsClaude API / LLM Integration
Recognition & Credentials
- Replit Agent Certified, Advanced Builder (Level 4), Top 1%, July 2026
- Top Regional Sales Manager, AT&T
- Sales and Technology Advisor, technology services distributor partner network (2024)
- T-Mobile authorized retail: Quarterly MVP (three times), A-Player Award, Top Market Performer (twice)
- AT&T National Authorized Retailer of the Year (twice)
- Published author, The Gloss Game™
- ALIGN™ leadership framework