Fractional COO
for owner-led
businesses.
Most owner-led operations run on whoever remembers to do it, until that person is out sick or gone. A part-time chief operating officer writes the procedure down, holds the vendors to it, and gives the team one number to check every week, from someone who has run retail networks, a delivery company and a dealership lot.
What a fractional coo does.
A fractional COO, or fractional chief operating officer, runs the operating side of a business for a fixed part of the week or a fixed stretch of time, without the cost of a full-time hire. The job is the same as a full-time COO’s: how the work gets done, who owns each step, and how anyone can see whether it is working.
It fits a business that has outgrown the owner doing everything and is not ready for a salaried executive. The engagement is scoped in writing, with the deliverables, the dates and one fixed price.
What gets taken on.
Standard operating procedures
Written with the people who do the work, tested by someone who has never done it, and kept short enough to follow.
Vendor programs
Tiered vendor structures with written standards, a scorecard for each vendor and SLA enforcement.
Process maps and bottlenecks
Where work waits, who owns each step and what it costs to wait.
Dispatch and logistics
Assignment rules, carrier credential checks and chain-of-custody documentation for vehicles and loads.
The weekly readout
One page of the same numbers each week, so the team sees what moved, what is stuck and who owns the next step.
Change and cutover
New routines rolled into stores, lots or crews, with adoption tracked until they hold.
The record, in scope.
- A dealership reconditioning pipeline, from intake to release, held to a six-day average turn.Operations
- A last-mile delivery station with 40 vans and 100 employees, opened in October 2022.Last-mile
- 96 T-Mobile authorized retail locations, and AT&T authorized retail leadership from 2002 to 2019.Retail
- Vendor programs and event operations for Tires & Timepieces and the Piston Powered Ranch.Events
One call, one scope, then the work.
- 01
A Fit Call
60 to 90 minutes on your operation, $249. You leave with a straight answer on fit.
- 02
A written scope
Within two to three business days: the deliverables, the dates and one fixed price. Yours to keep either way.
- 03
The work
Worked in your data, with your team, against the scope. The person who wrote the scope does the work.
Priced per client.
The numbers
- $249
- The Fit Call. 60 to 90 minutes, then a written, fixed-price scope within two to three business days, or an honest no.
- $1,499 to $2,499
- A built solution. Most owner-led companies get one, and the price is set per client.
- From $499 a month
- A retainer: 5 hours of dedicated work, with discounted rates on any other service Paddock20 provides or creates.
What most engagements deliver
- One web app in place of the patchwork. The Google Sheets, the software the business uses today and its sales or inventory tracking, combined in one place.
- Designed around the team. The look, the feel and the details are the client’s to set.
- Paddock20’s own work on top. Enhanced with Paddock20’s IP, updates and the intelligence that comes from its experience.
Who it is for
- Founders and owners who are still the operating system.
- Operations directors who need a second pair of hands for a stretch.
- Businesses that run vehicles, drivers, vendors, stores or events.
No surprises.
What does a fractional COO do?+
A fractional COO does the work of a chief operating officer part-time: writing the operating procedures, managing vendors and dispatch, setting the weekly review and keeping the numbers in one place. The scope is written down so you know what you are buying.
How is a fractional COO different from a consultant?+
A consultant advises and hands over a report. A fractional COO works inside the operation and owns the result for the length of the engagement: the procedures run, the vendors are held to standards and the weekly readout exists.
How much does a fractional COO cost?+
Pricing is per client. The Fit Call is $249 and ends with a written, fixed-price scope within two to three business days, so you see the number before you commit to anything. Most owner-led companies get a solution built for $1,499 to $2,499. Ongoing work is a retainer from $499 a month for 5 hours of dedicated work.
What does a fractional COO engagement deliver?+
Most owner-led companies leave with one web app that combines their Google Sheets, the software they use today and their sales or inventory tracking. The look, the feel and the details are the client’s to set, and Paddock20 enhances it with its IP, updates and the intelligence that comes from its experience.
Who is a fractional COO for?+
Owner-led businesses that have outgrown the owner doing everything and are not ready for a salaried executive, especially those that run vehicles, drivers, vendors, stores or events.
Where do you work?+
Based in Nashville, Tennessee, working with clients across the U.S. Most engagements pair on-site time with remote build-out.
Tell us the bottleneck.
We’ll show you the machine.
One working session with the person who scopes the work and does it. A written, fixed-price scope follows within two to three business days, or an honest no.