Stop 1 · The day to day
You know where work gets stuck.
- The vendor update is in a text.
- The next step lives in someone’s head.
- A spreadsheet has become the system everyone depends on.
And you are still the person connecting it all.
Gavin Brooks & Company · Nashville, TN
Help your business run
without every decision
coming back to you.
I’m Gavin Brooks. I help owner-led businesses bring order to daily work: clear responsibilities, dependable processes, and technology that supports the people using it.
Scroll through it all, or start where you are
The business has grown. Too much still runs through you.
Stop 2 · Where to begin
The first job is to understand why.
From there, we can decide what needs a clearer process, a different responsibility, an existing tool, or something built around the way your team works.
Retail and commercial sales.
I started on a wireless retail sales floor in 2002. Over time, my responsibilities grew to include teams, locations, training, commercial accounts, and the operating systems around them.
Stop 3 · 2002 to 2019
Progressive Sales and Leadership Roles
AT&T authorized retail
Started in commission-based sales and progressed into business development, training, and network leadership responsibilities.
This career period includes assignments described separately and should not be read as one title held continuously for 17 years.
Stop 4 · 2016 to 2017
Regional Director, Apple-Certified Retail Locations
Apple / Simply Mac retail environment
Responsibility for 23 Apple-certified locations, including store performance, planning, and frontline coaching.
Stop 5 · 2017 to 2018
FirstNet Field Launch Work
Supported the national field rollout of AT&T’s public safety network.
Stop 6 · 2019 to 2021
Director, Sales and Operations
T-Mobile authorized retailer
Led sales and operations across 96 stores.
Worked on manager development, field execution, and the leadership bench supporting the wider retailer network.
Stop 7 · 2023 to 2024
Regional Business Sales Manager, Business Fiber
AT&T, direct corporate
Led a 13-person Business Fiber sales team serving commercial accounts.
Responsibilities included account execution, pipeline management, and team performance.
This role overlapped with ownership of the delivery business.
Ownership, operations, and events.
Later came a delivery business, automotive operations, events, and software.
Stop 8 · 2021 to present · Founder
PaddockGavin
Automotive stories, events, and partnerships, built around a shared interest in cars and the people behind them.
- Tires & Timepieces and the Piston Powered Ranch (opens in a new tab)
- Sourcing and consignment through a licensed dealer
- The Gloss Game: twelve chapters on vehicle care
Stop 9 · October 2022 to February 2025
Owner, Last-Mile Delivery Company
Owned and operated a delivery business with 40 vans and 100 employees.
Built a management structure covering people operations, fleet, dispatch, and day-to-day execution.
Stop 10 · 2023 to present · Founder
Paddock20
Software, workflow automation, and technology advisory for operating businesses.
- Software built around an agreed brief
- The tools: RAIL Redline, the Test Track, Paddock Mail
- Technology advisory through a technology services distributor
Stop 11 · October 2025 to September 2026
Lot Operations and Events Manager
A leading exotic and luxury dealership
- Led lot operations coordinators and worked across reconditioning, detail, photography, vendors, and transport.
- Organized vehicle workflows from intake through release.
- Built Lot Assistant, an application supporting dealership vehicle operations.
- Coordinated community events and related content.
Three ways I can help.
A process only matters if people can use it. A report only helps if it informs a decision. Software needs to fit the work and have someone responsible for what happens after launch.
Those lessons guide how I work with owner-led businesses today.
Stop 12 · The Fit Call
Understand the bottleneck.
A working session to examine one problem, compare the options, and identify what deserves attention first.
60 to 90 minutes. Booked through Paddock20. Any work afterward is proposed separately.
Stop 13 · A defined project
Improve a defined part of the operation.
A scoped project covering a workflow, reporting process, vendor program, or technology implementation.
Stop 14 · Ongoing leadership
Provide ongoing leadership.
A defined role helping your team make decisions, establish routines, and follow through on agreed priorities.
Understand the work. Choose the right intervention. Follow through.
I start with the people doing the job and the owner accountable for the result. We map what happens today, agree on what better looks like, and choose a manageable place to begin.
That may mean changing a handoff, configuring software you already pay for, connecting existing tools, or building a new application through Paddock20.
The result
Todayhow it runs now
The resulthow it should feelchanged, then refined
The problemone obstacle
Stop 15 · Current and desired state
The 2Box Method
Map how work happens today. Describe a better outcome. Examine the people, information, decisions, and handoffs between the two.
Stop 16 · Implementation sequence
Digest, Develop, Deliver
For software work through Paddock20: establish the brief, develop against an agreed scope, and plan the move into everyday use.
Stop 17 · Leadership follow-through
ALIGN
A recurring management practice for agreeing on priorities, planning the work, coaching, addressing blockers, and reviewing what happened.
Beyond consulting.
Stop 18 · Paid partnership
Testing ALL JACK on a Porsche 992 C2S.
WillerTime sent me ALL JACK and told me to test it out.
When I say I’m hard to impress, so far I’m pretty impressed.
PaddockGavin has a paid partnership with WillerTime. If you buy ALL JACK through my referral link, I may earn a commission.
Stop 19 · The Gloss Game
Take better care of a car you care about.
The Gloss Game brings together the vehicle-care routines I developed through years of looking after cars: what to prepare, what order to work in, and how to build a routine you can repeat.
Stop 20 · Selected tools
Working examples of the ideas behind the work.
These projects show different applications of software, automation, and structured information. Some are live products, some are in development, and one is a demonstration using fictional data.
Stop 21 · Photos and films
The people, places, and work behind the story.
A selection from automotive events, time in the garage, vehicle operations, and the projects built around them.
Stop 22 · Press and partnerships
Press, speaking, and partnerships.
For interviews, event collaborations, and brand partnerships, start with a short description of the opportunity, audience, timing, and proposed role.
Stop 23 · About
I’ve spent my career close to the work.
Different environments, with a recurring question: how do you help people do good work consistently as the operation becomes more complex?
The Fit Call
What keeps coming back to you?
Bring one operational problem: the work that stalls, the report nobody trusts, or the process that depends on you remembering every step.
The Fit Call is a paid working session with Gavin. We will examine the problem, discuss the options, and identify a practical next step.
60 to 90 minutes. Booked through Paddock20. Any work afterward is proposed separately.